Privacy Policy

Privacy Policy
Last updated: 9 February 2026

We respect your privacy and are committed to protecting your personal data. This policy explains what we collect, why we collect it, and your rights.

1) What we collect

Depending on how you interact with us, we may collect:

  • Contact details (name, email, phone)

  • Address and delivery details

  • Enquiry/order details and specification preferences

  • Payment-related information (processed securely by our payment providers — we do not store full card details)

  • Website usage data (e.g., pages visited, device/browser info, approximate location)

2) How we collect it

  • When you fill in forms, request a quote, place an order, or contact us

  • Through cookies and analytics tools (see Cookies section below)

3) Why we use your data (lawful bases)

We process personal data to:

  • Respond to enquiries and provide quotes (legitimate interests / contract)

  • Manufacture, deliver, and support your order (contract)

  • Take payments and prevent fraud (contract / legitimate interests)

  • Improve our website and services (legitimate interests)

  • Send marketing where permitted (consent / legitimate interests, depending on method)

4) Who we share data with

We may share necessary data with trusted providers such as:

  • Payment processors

  • Delivery/transport partners

  • Website hosting and IT providers

  • Analytics and advertising platforms (where enabled and consented)

We only share what’s required for the service.

5) Data retention

We keep personal data only as long as needed for legitimate business, tax, and legal purposes.

6) Your rights

You can request to:

  • Access the data we hold about you

  • Correct inaccurate data

  • Delete data (where applicable)

  • Restrict or object to processing

  • Withdraw consent (where used)

  • Complain to the UK ICO (Information Commissioner’s Office)

7) Cookies

We use cookies to make the site work and to understand usage. Where required, we’ll ask for your consent for non-essential cookies (e.g., analytics/advertising). You can change your preferences at any time via the cookie settings on the site.

8) Contact

For privacy requests, contact us via the website contact page and mark your message “Privacy Request”.